Front Office Manager

About the role

The Front Office Manager will lead the front desk team at Mövenpick Resort Al Marjan Island, ensuring every guest experiences seamless service from arrival to departure. This senior position combines operational oversight with a strong focus on guest satisfaction and revenue optimisation.

Key responsibilities

• Lead and oversee all Front Office operations, maintaining high service standards.
• Manage a high‑volume hotel environment, coordinating daily activities and ensuring efficiency.
• Resolve guest concerns proactively and handle escalated issues.
• Coach, train, and develop the Front Office team, including performance management and succession planning.
• Implement personalised service for VIPs, repeat guests and loyalty members.
• Monitor and optimise revenue initiatives such as room upselling and paid upgrades.
• Ensure effective use of hotel systems (Opera/Opera Cloud) and maintain control over inventory, billing and reporting.
• Act as Manager on Duty during peak periods, coordinating with Housekeeping and Engineering.
• Build strong inter‑departmental relationships to deliver a seamless guest journey.

Required profile

• Minimum 5 years progressive Front Office/Rooms experience.
• At least 2 years in a Front Office management or equivalent leadership role.
• Experience in an internationally branded upscale or luxury hotel/resort preferred.

Required skills

• Proficiency with Opera and Opera Cloud front office systems.