Front Office Shift Leader

About the role

As a Front Office Shift Leader you will be the face of the hotel, ensuring every guest enjoys an exceptional stay while guiding and supporting the front desk team throughout each shift.

Key responsibilities

• Deliver outstanding guest service and resolve any complaints promptly.
• Coach, train and motivate front office team members.
• Oversee daily front desk operations and ensure shift tasks are performed efficiently.
• Supervise front‑office staff, assist with accounting queries and enforce department policies.
• Coordinate with Front Office Management to carry out additional duties as required.

Required profile

• Warm, friendly personality with a genuine passion for hospitality.
• Previous supervisory or team‑leader experience in a hotel environment.
• Ability to manage shifts independently and work flexible weekdays and weekends.
• Strong problem‑solving skills and calm, organized approach under pressure.
• Excellent communication with guests and team members.

Required skills

What we offer

• Opportunity to work with a global hospitality leader.
• Dynamic environment with continuous learning and development.