Front Office Supervisor

About the role

The Front Office Supervisor oversees daily front desk operations at Le Meridien in Dubai, ensuring smooth guest check‑ins, accurate billing, and high service standards. This role combines guest interaction, cash handling, and team leadership to deliver a seamless hospitality experience.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, and issue keys while handling payments securely.
• Maintain accurate guest accounts, enter loyalty program data, and ensure rates match market codes.
• Compile daily reports, cashier and closing reports, and manage cash balances and bank drops.
• Respond to guest requests, coordinate with other departments, and follow up to ensure satisfaction.
• Assist management with training, evaluating, counseling, and coaching front desk staff.
• Adhere to safety, security, and accounting procedures, including loss prevention notifications.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related front office or hospitality experience.
• At least 1 year of supervisory experience.
• No specific license or certification required.