Front Office Supervisor

About the role

The Front Office Supervisor will lead the reception team to deliver exceptional guest experiences while ensuring smooth check‑in and check‑out operations at a FIVE property.

Key responsibilities

• Oversee daily front office operations, guaranteeing an exquisite check‑in and check‑out experience.
• Support team members with guest requests, maintain high service standards, and communicate relevant feedback to management.
• Monitor grooming, appearance, and performance of front office staff, providing training and coaching as needed.
• Promote upselling techniques to maximise room occupancy and revenue.
• Ensure compliance with health, safety, fire safety and security procedures.

Required profile

• 2‑3 years of front office experience in a hotel, leisure or retail environment.
• Excellent verbal and written communication in English; additional languages are a plus.
• Strong organisational and leadership abilities with a proactive, detail‑oriented approach.
• Flexibility to work varied shifts, including weekends and holidays.

Required skills

• Proficiency in Microsoft Word, Excel and Outlook.
• Expert knowledge of Opera PMS (hotel property management system).