Guest Experience Ambassador

About the role

The Guest Experience Ambassador joins the Front Office team at Emirates Palace Mandarin Oriental, Abu Dhabi, delivering personalized in‑room services and creating memorable moments for guests.

Key responsibilities

• Assist guests throughout their stay, ensuring a pleasant, personalized, and memorable experience.
• Coordinate with Culinary and Butler Service teams to deliver in‑room amenities and guest requests promptly.
• Liaise with Guest Relations and Front Office to share relevant guest information and support seamless service.
• Maintain up‑to‑date knowledge of hotel promotions, VIP arrivals, special occasions, and events to respond confidently to guest enquiries.
• Anticipate guest needs and create “magic moments” that exceed expectations.

Required profile

• Excellent interpersonal and communication skills with a guest‑centric mindset.
• Proactive, attentive, and able to multitask in a fast‑paced luxury environment.
• Strong team player, professional appearance, and respect for guest confidentiality.
• Fluent in written and spoken English; additional languages are a plus.

What we offer

• Learning & Development programmes tailored to career stages.
• MOstay programme with complimentary nights and discounted rates for staff and families.
• Health and wellness benefits, including various wellness programmes.
• Retirement plans based on length of service and role.