Guest Relations Agent

About the role

The Guest Relations Agent delivers outstanding guest service from check‑in to check‑out at Rixos Premium Saadiyat Island, ensuring each guest feels welcomed and valued throughout their stay.

Key responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Handle check‑in and check‑out procedures efficiently and accurately.
• Respond to guest requests, inquiries, and complaints promptly.
• Provide information on hotel facilities, services, and local attractions.
• Coordinate special requests such as room preferences, celebrations, and amenities.
• Liaise with housekeeping, maintenance, and F&B to guarantee guest satisfaction.
• Record guest feedback and contribute to improving satisfaction scores.

Required profile

• Minimum 2 years of experience in a customer‑facing role, preferably hospitality.
• Excellent communication and interpersonal skills.
• Friendly, empathetic, and service‑oriented personality.
• Fluent in English and Russian; additional languages are a plus.
• Ability to multitask and stay calm under pressure.
• Willingness to work shifts, weekends, and holidays.

Required skills

• Proficiency with hotel management software.
• Strong knowledge of Microsoft Office applications.