Guest Relations Agent - Russian/German Speaker

About the role

The Guest Relations Agent at Fairmont Ajman delivers personalized, high‑touch service to VIP, repeat and international guests, with a focus on Russian‑ and German‑speaking travelers. You will be the primary point of contact throughout the guest’s stay, ensuring expectations are anticipated and exceeded.

Key responsibilities

• Welcome guests warmly on arrival, escort them to rooms and brief them on hotel facilities and local attractions.
• Assist Russian and/or German‑speaking guests with inquiries, special requests and pre‑arrival preparations.
• Maintain and update guest profiles in the PMS, tracking preferences and stay history.
• Coordinate with Front Office, Housekeeping, Reservations, Concierge and other departments to guarantee seamless service.
• Manage VIP and repeat‑guest lists, ensuring consistent delivery of brand standards.
• Follow up on guest feedback, resolve issues promptly and escalate when necessary.
• Support lobby presence, organize guest activities, celebrations and special occasions.

Required profile

• Diploma in Hospitality Management or related field (preferred).
• 1–2 years of experience in Guest Relations, Concierge or Front Office within a hotel.
• Fluency in English and Russian and/or German (both written and spoken).
• Strong communication, interpersonal and problem‑solving abilities.
• Professional grooming and presence at all times.

Required skills

• Fluency in English, Russian and German.

What we offer

• Opportunity to work in a 5‑star beachfront hotel with a diverse international clientele.
• Dynamic team environment and career development within the Accor group.