This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Guest Relations Executive
OliOli® Children's Museum · Doubaï
Job description
About the role
As a Guest Relations Executive you will be the first point of contact for all inbound sales inquiries across OliOli® and Hoppi® venues in Dubai. You will work closely with the sales teams to convert enquiries into confirmed bookings, ensuring a seamless and joyful experience for families.
Key responsibilities
- Respond to guest enquiries via phone, email, WhatsApp and other channels with warmth and professionalism.
- Own the full inquiry‑to‑booking journey: follow‑up, quote, and close.
- Maintain daily and weekly conversion and response‑time targets.
- Upsell additional activations, services and packages where appropriate.
- Coordinate with sales, operations, café and other internal teams to ensure accurate availability and smooth handovers.
- Keep the CRM/booking system updated with accurate guest and booking information.
- Escalate complex or high‑value enquiries to the appropriate team.
- Handle reservation amendments, cancellations and resolve guest concerns promptly.
Required profile
- Ability to work weekends and public holidays.
- Excellent communication skills; Arabic proficiency is a plus.
- Prior experience in sales, customer service or guest relations.
- Solution‑focused mindset with strong attention to detail.
Required skills
- Proficiency in using a CRM or booking management system.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
OliOli® Children's Museum
Doubaï