Guest Relations Officer - Holiday Home Rentals

About the role

Careers International is looking for a Guest Relations Officer to manage end-to-end guest communication and provide administrative support for holiday home rental operations. This is a customer-facing role requiring excellent communication skills, hospitality experience and a professional appearance.

Key responsibilities

• Handle guest communication via WhatsApp, email, phone and booking platforms before, during and after stays
• Respond promptly to inquiries, reservations, complaints and special requests
• Ensure a high standard of guest experience and satisfaction
• Manage check-in and check-out communication and give guests clear instructions
• Coordinate bookings across multiple platforms such as Airbnb and Booking.com
• Update availability, pricing and guest details accurately
• Liaise with housekeeping, maintenance and operations teams so properties are ready for guests

Required profile

• Proven experience in holiday home rentals, hospitality or short-term rental operations
• Excellent written and verbal English; additional languages are a plus
• Strong customer service and problem-solving skills
• Well-groomed, professional and confident in customer-facing interactions
• Highly organized, detail-oriented and able to work under pressure
• Based in Dubai or willing to relocate

Required skills

• Proficiency in MS Office
• Booking and CRM systems