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This job expired on 19/07/2026. It no longer accepts applications.

Guest Relations Officer

Boo Boo Laand · Doubaï

Onsite 🇬🇧 English
booking/POS systems

Job description

About the role

We are looking for a Guest Relations Officer to join Boo Boo Laand in Dubai. The role focuses on delivering a warm, welcoming experience for families and children, ensuring every visitor feels valued and well‑informed.

Key responsibilities

  • Greet guests and provide a high‑quality visitor experience.
  • Offer information on activities, schedules and venue guidelines.
  • Handle guest inquiries in person, by phone and via digital channels.
  • Assist families throughout their visit, addressing concerns professionally.
  • Coordinate with Operations and Events teams to maintain smooth guest flow.
  • Uphold guest area standards, including safety, cleanliness and organization.
  • Maintain accurate guest records and support front‑desk administrative tasks.
  • Monitor and manage online guest feedback, preparing reports and insights for service improvement.

Required profile

  • Previous experience in guest relations, hospitality, customer service, aviation, hotels or family‑focused venues.
  • Strong communication and interpersonal abilities.
  • Customer‑service mindset with capacity to handle feedback and concerns.
  • Comfortable working in a fast‑paced, high‑traffic environment.
  • Friendly, patient and approachable when interacting with children and families.
  • Basic computer literacy; knowledge of booking or POS systems is a plus.
  • Additional language skills, especially Arabic, are advantageous.

Required skills

  • booking/POS systems

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Published 3 months ago

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Boo Boo Laand

Doubaï

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