Guest Service Agent

About the role

We are looking for a polished and empathetic Guest Service Agent to be the first point of contact for distinguished guests at our luxury hotel. The role involves representing the brand throughout the entire guest journey, from check‑in to check‑out, and delivering personalized, proactive service that turns visitors into loyal advocates.

Key responsibilities

• Execute all Front Office tasks—including check‑in, check‑out, reservations, and concierge services—in line with luxury service standards.
• Anticipate guest needs and provide tailored recommendations to create memorable moments.
• Identify potential issues early and resolve complaints with empathy, efficiency, and professionalism.
• Maintain open communication with colleagues across departments, always prioritising the guest’s best interests.
• Act as the face of the hotel, embodying values of elegance, warmth, and professionalism in every interaction.

Required profile

• Minimum 2 years of experience in the hospitality industry, with 1–3 years in a front‑desk or Guest Service role within a 5‑star hotel.
• High school diploma required; a degree in Hotel Management, Tourism or a related field is preferred.
• Service‑oriented personality with high emotional intelligence and excellent verbal and written English communication skills.
• Additional language skills are a strong plus.

Required skills

• Proficiency in Property Management Systems (PMS).
• Strong command of the Microsoft Office Suite.