Guest Service Agent

About the role

We are looking for a polished and empathetic Guest Service Agent to be the first point of contact for our distinguished guests in a luxury hotel environment. The successful candidate will guide visitors through the entire stay journey, from check‑in to check‑out, delivering personalized service that turns stays into memorable experiences.

Key responsibilities

• Perform all Front Office duties, including check‑in, check‑out, reservations and concierge services, adhering to luxury service standards.
• Anticipate guest needs and provide tailored recommendations to create memorable moments.
• Identify and resolve potential issues promptly, handling complaints with empathy and professionalism.
• Collaborate with all hotel departments, ensuring seamless communication and guest‑focused solutions.
• Represent the brand by embodying elegance, warmth and professionalism in every interaction.

Required profile

• Minimum 2 years of experience in the hospitality industry, with 1–3 years in a front‑desk or Guest Service role within a 5‑star hotel.
• High school diploma required; a degree in Hotel Management, Tourism or related field is preferred.
• Excellent verbal and written English; additional languages are a strong plus.
• High emotional intelligence and a genuine service‑oriented personality.

Required skills

• Proficiency in Property Management Systems (PMS).
• Strong command of Microsoft Office Suite.