Guest Service Agent

About the role

The Guest Service Agent welcomes guests, manages check‑in and check‑out processes, and ensures a smooth stay at ibis Styles Dubai Dragon Mart Hotel.

Key responsibilities

• Greet guests upon arrival and assist with the check‑in process.
• Handle check‑out procedures, including billing and payment processing.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Manage room reservations, cancellations, and modifications using the hotel’s booking system.
• Coordinate with housekeeping and maintenance teams to fulfil guest requests.
• Promote hotel services, upgrades, and special packages.
• Maintain accurate guest records, documentation, and financial records.
• Assist with inventory management of supplies and amenities.

Required profile

• High school diploma or equivalent; hospitality degree is a plus.
• Previous experience in customer service or hospitality preferred.
• Strong communication, interpersonal, and conflict‑resolution skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Attention to detail and strong organizational abilities.

Required skills

• Familiarity with hotel management software.
• Proficiency in Microsoft Office Suite.