Guest Service Officer - Reservations (Arabic Speaker)

About the role

Grand Hyatt Dubai is looking for a Guest Service Officer who speaks Arabic to handle reservations and improve the guest experience. The role ensures that all bookings are processed accurately and efficiently while keeping a strong guest-focused approach.

Key responsibilities

• Respond promptly to reservation inquiries by phone, email and internal systems
• Accurately input and manage reservations in the Property Management System
• Promote packages and special offers to enhance the guest experience
• Coordinate with the Front Office and Sales teams to ensure booking accuracy
• Handle group bookings and special requests with great attention to detail

Required profile

• Work experience as a GSO or Reservations Agent
• Fluency in Arabic is a must
• Strong written and verbal communication skills
• Proactive approach to guest service and problem-solving

Required skills

• Proficiency in Opera or other Property Management Systems
• Ability to multitask and prioritize in a fast-paced environment

What we offer

• UAE employment visa sponsorship
• Complimentary meals prepared by the culinary team
• Company-provided transportation and accommodation arranged by the company
• Exclusive discounts at Hyatt food and beverage outlets across Dubai
• Complimentary stays at Hyatt hotels worldwide