Guest Service Officer – Telecommunications
Accor · Dubai
Job description
About the role
The Guest Service Officer – Telecommunications is the first point of contact for guests at Sofitel Dubai Downtown. You will ensure every telephone interaction reflects the brand’s high standards and contributes to a memorable stay.
Key responsibilities
- Manage all inbound and outbound hotel calls in line with Accor’s Brand Standards.
- Provide friendly, engaging service to every guest, whether the call originates inside or outside the property.
- Monitor room availability and support efforts to maximise occupancy.
- Follow hotel security, fire and safety procedures during all communications.
- Adapt to flexible shift patterns, including night shifts, as required by operations.
Required profile
- Diploma or degree in vocational hospitality or Room Division.
- 2‑5 years of relevant experience, depending on education and career background.
- Fluent English; a second language is an advantage.
Required skills
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Published 1 month ago
Expires 1 week from now
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Accor
Dubai
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