Guest Transport Planner

About the role

The Guest Transport Planner will be responsible for planning, controlling and optimizing guest transportation operations, turning demand into actionable capacity plans and ensuring seamless, premium guest experiences.

Key responsibilities

• Develop demand forecasts and translate them into optimized transportation schedules and capacity plans.
• Use analytical, flight, marketing and historical trends to forecast trip capacity and mitigate risks.
• Monitor daily operations, resolve capacity gaps, delays and service disruptions.
• Actively manage vendor performance, ensure SLA compliance and drive corrective actions.
• Track KPIs such as on‑time performance, service quality and responsiveness, implementing improvements.
• Support consistent delivery of a high‑quality transportation experience for guests.
• Anticipate risks and coordinate response to operational disruptions and irregular operations.
• Produce and analyse operational reports to enable data‑driven decisions.
• Liaise with internal teams and external vendors to ensure aligned and efficient service delivery.

Required profile

• Bachelor’s degree.
• 5+ years of experience in transportation, logistics or operational planning, preferably with UAE geographical knowledge.
• Experience in real‑time operations control and vendor coordination.
• Background in aviation or mobility services is preferred.

Required skills