Head of Cabin Appearance

About the role

The Head of Cabin Appearance will define and lead the cabin appearance strategy for Velora Aviation, ensuring safe, compliant and commercially sustainable cleaning and dressing services across airline customers. The role oversees end‑to‑end delivery, financial performance and workforce capability in a fast‑paced airport environment.

Key responsibilities

• Set and govern the overall cabin appearance strategy, ensuring alignment with safety, quality and regulatory standards.
• Oversee transit cleaning, deep cleaning, disinfection and cabin dressing operations for all airline clients.
• Manage departmental budgets, manpower planning, resource allocation and commercial performance.
• Recruit, train, develop and retain a high‑performing operational team.
• Maintain strategic relationships with airlines, airport authorities and key stakeholders to drive service excellence.
• Lead continuous improvement, technology adoption and operational readiness initiatives.

Required profile

• Bachelor’s degree in Aviation Management, Airport Operations, Business Administration or related field; postgraduate qualification (MBA) preferred.
• Minimum 11 years of aviation, airport or ground handling experience, including at least 5 years in a senior leadership role.
• Proven track record of leading large operational teams, managing budgets and delivering high‑quality customer‑facing services.
• Strong knowledge of aircraft turnaround operations, safety management, quality assurance and regulatory requirements.

Required skills

• Strong leadership and people‑management capabilities.
• Strategic planning and operational management expertise.
• Commercial and financial acumen.
• Excellent stakeholder and customer relationship management.
• Effective decision‑making, problem‑solving and change‑management abilities.