Head of Operations / General Manager – Hospitality

About the role

Our client is a fast‑growing UAE business that provides 24/7 services across more than 200 locations. They are seeking a senior General Manager to own the full profit‑and‑loss responsibility and lead a large, multi‑layered operations team.

Key responsibilities

• Own profit and loss, drive margin, cost control and sustainable growth.
• Lead 24/7 operations across 200+ sites, ensuring consistent service delivery.
• Direct manpower planning, duty rosters and staff allocation across the network.
• Build and maintain strong client relationships through regular meetings, reviews and escalation management.
• Represent the company with clients, partners and stakeholders.

Required profile

• Proven background as a General Manager, Director of Operations or Head of Operations.
• Hospitality experience, especially hotel general management or senior hotel operations, is a strong advantage.
• Demonstrated experience managing large, distributed, shift‑based workforces in a 24/7 environment.
• Strong commercial acumen with full profit‑and‑loss accountability.
• Previous UAE experience and a valid UAE driving licence are essential.

Required skills

• Staff allocation
• Manpower planning
• Commercial acumen
• Profit and loss accountability

What we offer

• Competitive base salary (25‑35K AED) with transportation, car and mobile allowances.
• Quarterly and annual performance bonuses linked to client satisfaction, renewal rates and other key indicators.
• Genuine leadership role with real scope and visibility.