Head of Technology Risk, Compliance and Quality Assurance

About the role

The Head of Technology Risk, Compliance and Quality Assurance leads governance, risk, compliance, quality assurance and financial oversight for the Technology division, ensuring alignment with enterprise risk appetite and regulatory requirements.

Key responsibilities

• Establish and maintain a comprehensive technology risk management framework, including risk registers, KRIs and audit findings lifecycle.
• Define and enforce security, configuration and regulatory compliance standards across all technology platforms.
• Develop and govern ITSM processes for Change, Release, Incident and Problem Management, including CAB oversight.
• Create and sustain a governance framework for technology operations, policies, performance metrics and process optimisation.
• Lead technology financial planning, budgeting (CapEx/OpEx), forecasting and cost‑control activities.
• Oversee business relationship governance, ensuring strategic alignment, transparency and effective demand intake.

Required profile

• Extensive experience in enterprise risk management and regulatory compliance within technology environments.
• Proven ability to design, implement and monitor IT governance and ITSM frameworks.

Required skills

• Enterprise Risk Management (ERM) expertise
• Regulatory compliance knowledge
• IT governance frameworks
• IT Service Management (ITSM) processes
• Audit and assurance management
• Technology financial planning and oversight
• Control design and optimisation
• Performance metrics and KPI management
• Stakeholder governance and engagement