Holiday Operations & Product Admin (Outbound)

About the role

HolidayMarket.ae, a fast-growing travel company active across the GCC, is looking for an experienced Holiday Operations & Product Administrative Executive to support its front-end sales team and back-end travel operations. The role focuses on daily booking operations and keeping holiday products up to date on the website. It is based in Dubai and open to candidates willing to relocate.

Key responsibilities

• Plan and manage end-to-end delivery of holiday packages, coordinating with suppliers, airlines and accommodation partners to secure good deals and quality service.
• Monitor and improve operational processes for efficiency and cost-effectiveness, and handle customer escalations promptly.
• Ensure compliance with travel industry legal and regulatory requirements.
• Manage bookings after sales close and provide post-sales customer support.
• Design holiday packages for families, corporate clients and luxury travelers, and conduct market research on customer preferences and trends.
• Update all products on the website, keeping them valid and accurate on cost and other key content.

Required profile

• Bachelor's degree in Tourism, Business Administration or a related field (Master's preferred).
• At least 2 years of proven experience in product and operations within the travel and tourism industry.
• Strong knowledge of international and domestic travel markets and destinations; GCC market exposure preferred.
• Excellent negotiation, communication and interpersonal skills.
• Ability to work under pressure, manage several priorities and meet tight deadlines.
• Willingness to work weekends, holidays or extended hours aligned with Dubai/GCC business hours, and to travel for industry events, supplier meetings or destination inspections.

Required skills

• Proficiency in travel software and CRM systems.
• Proficiency in Microsoft Office Suite.