In-Room Dining Order Taker (Arabic Speaker)

About the role

The St. Regis in Dubai is looking for an Arabic-speaking Order Taker for its in-room dining service. The role covers taking room service orders by phone, answering guest questions about food and wine, and coordinating with the kitchen while keeping the work area clean.

Key responsibilities

• Take room service orders over the phone and record transactions in the MICROS system at the time of the order
• Answer questions on menu selections and check with kitchen staff
• Answer guest questions about the origin, vintage and style of wines
• Place and log callbacks for room service orders, and notify guests and management of service delays
• Communicate meal requirements, allergies, dietary needs and special requests to the kitchen
• Maintain cleanliness of work areas and complete closing reports, including MICROS reports
• Process all payment methods
• Follow company and safety/security policies, report accidents and unsafe conditions, and complete safety training
• Welcome guests, assist people with disabilities and maintain professional appearance and confidentiality

Required profile

• High school diploma or G.E.D. equivalent
• No related or supervisory experience required
• Arabic speaking is mandatory
• Able to stand, sit or walk for long periods and lift up to 10 pounds