Information Technology Technician (Full Time)

About the role

A well-established company in Dubai is looking for a hands-on IT Technician to own day-to-day IT across the business. This is not a call-centre or ticket-routing role: you will diagnose and fix issues end to end across Microsoft 365, Entra ID, Intune, networking and endpoints, working independently within a small in-house IT team.

Key responsibilities

• Manage users, licences, shared mailboxes, distribution lists and Teams; administer Exchange Online, SharePoint and OneDrive (mail flow, permissions, sharing)
• Handle spam and phishing quarantine and mailbox issues
• Manage users, groups and roles in Entra ID; configure and support MFA, Conditional Access and self-service password reset; run joiner, mover and leaver processes
• Enrol and manage Windows, macOS, iOS and Android devices via Intune and Autopilot; build compliance policies, configuration profiles and app deployments; manage patching, device encryption and Defender alerts
• Support LAN, Wi-Fi, switches, firewalls, VLANs, DHCP, DNS and VPN; set up and troubleshoot connectivity across office and on-site locations; look after printers, meeting-room AV and other office technology
• Resolve hardware, software and access issues independently; maintain IT asset inventory, licences and vendor relationships; write documentation and user guides; suggest and implement security and reliability improvements

Required profile

• 3+ years of hands-on IT support and administration, ideally in an SME, as a sole/lead IT person, or at an MSP
• Strong independent troubleshooting skills: owning a problem until it is fixed
• Fluent spoken and written English, able to explain technical issues to non-technical colleagues
• Based in Dubai with a valid UAE visa or able to transfer
• Nice to have: Microsoft certifications (MD-102, MS-102, SC-300), CompTIA Network+/Security+ or CCNA, PowerShell scripting, Fortinet/Sophos/Meraki firewall experience, fast-paced or multi-site environment experience

Required skills

• Microsoft 365, Exchange and Teams administration
• Entra ID (users, groups, MFA, Conditional Access)
• Intune (enrolment, compliance, configuration policies, app deployment)
• Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, Wi-Fi, firewalls, VPN
• Windows 10/11 and macOS support, including device setup and hardware troubleshooting

To apply, send your CV and a short note about an IT problem you solved on your own.