Inside Sales Officer (UAE National)

About the role

Etihad Airways is seeking a driven Inside Sales Officer to strengthen its commercial team. The role focuses on early‑stage sales activities, from prospecting to converting leads into revenue‑generating accounts.

Key responsibilities

• Generate new business through outbound prospecting via calls, email and virtual channels.
• Qualify leads and turn them into sales opportunities and active B2B accounts.
• Manage a portfolio of low‑touch accounts, driving activation, engagement and upsell.
• Execute structured outreach campaigns sourced from events, referrals, dormant accounts and web enquiries.
• Maintain accurate activity tracking and pipeline data in Salesforce CRM.
• Promote commercial offers, private fares and incentive campaigns.
• Identify market trends, customer objections and competitor activity, sharing insights with stakeholders.
• Reactivate dormant accounts by analysing historical activity and presenting targeted propositions.
• Escalate high‑value opportunities to Field Sales for seamless handover.
• Support onboarding of new accounts, including access setup and system enablement.

Required profile

• Bachelor’s degree in Business, Sales or a related field.
• Minimum 4 + years of experience in inside sales, B2B sales or customer service.
• Proven track record in lead generation, nurturing and conversion.
• Strong communication, negotiation and influencing abilities.
• Commercial awareness with the ability to spot revenue opportunities.

Required skills

• Hands‑on experience with CRM systems, preferably Salesforce.

What we offer

• Opportunity to work for the UAE’s national airline and contribute to its “Journey 2030” ambition.
• Dynamic, multicultural environment with global reach.