Insurance Claims Manager - Motor & Non-Motor Lines

About the role

A reputed insurance company in the UAE is looking for an experienced Insurance Claims Manager to lead its Motor and Non-Motor claims operations. The role covers claims assessment, investigation, approval and settlement, with a focus on regulatory compliance, cost control, operational efficiency and customer satisfaction. It reports to the Head of Technical / General Manager.

Key responsibilities

• Lead and oversee Motor and Non-Motor claims operations, including assessment, investigation, approval and settlement.
• Manage complex and high-value claims, reserves, fraud investigations, recoveries and disputes.
• Ensure compliance with UAE insurance regulations, CBUAE requirements and internal policies.
• Monitor claims costs, loss ratios, turnaround times and departmental KPIs.
• Manage relationships with brokers, garages, loss adjusters, surveyors, legal advisors and reinsurers.
• Lead, mentor and manage a claims team of 7-8 members, ensuring performance and timely delivery.
• Prepare and present claims performance reports to senior management.
• Liaise with the Central Bank of the UAE (CBUAE) when required.

Required profile

• Graduate or postgraduate degree in a relevant discipline.
• Mandatory professional insurance qualification: ACII or FIII.
• 15-20 years of general insurance claims experience, including at least 5 years in a managerial role within a reputed UAE insurance company.
• Excellent leadership, analytical, negotiation and decision-making skills.