IT Solution Support Engineer

About the role

Vanderlande supports, maintains and improves airport IT environments that run mission-critical baggage handling operations. As IT Solution Support Engineer you will ensure the availability, performance, security and lifecycle compliance of the platforms that enable airport operations worldwide, working with engineering, cybersecurity, software development, service delivery and customer teams.

Key responsibilities

• Keep Linux and Windows servers, virtualization, databases, middleware, hosted applications, monitoring tools and High Level Controls software running reliably, with availability, performance and capacity in mind.
• Analyze and resolve complex infrastructure, database, middleware, integration and application incidents, perform root cause analysis and put preventive measures in place.
• Execute OS, database, middleware and application upgrades, security patching, vulnerability remediation and lifecycle activities.
• Monitor system health and support backup, recovery and disaster recovery processes.
• Maintain and troubleshoot interfaces between applications, databases, automation systems and customer systems.
• Develop and maintain scripts and automation solutions, and act as a technical escalation point during deployments and transitions, including international 24/7 support and occasional on-site airport work.

Required profile

• Degree in Computer Science, Information Technology, Information Systems or a related field, with a strong interest in enterprise IT infrastructure in business-critical environments.
• Foundational Linux and Windows Server administration knowledge, and experience or affinity with Oracle databases, SQL, Oracle PL/SQL and database administration.
• Understanding of middleware, application hosting, system integrations and networking basics (TCP/IP, DNS, routing, firewalls, load balancing).
• Experience with virtualization (VMware or Microsoft Hyper-V); familiarity with Nagios-based monitoring is beneficial.
• Affinity with cybersecurity, vulnerability and patch management; scripting or automation experience (Python, Shell, PowerShell) is an advantage.
• Strong analytical, troubleshooting and communication skills, professional English, ability to work internationally, and willingness to join standby/on-call support and travel.

What we offer

• Salary of EUR 4,347.99 to 5,900.85 gross per month, with growth beyond this scale for exceeding performance expectations.
• 40 vacation days, flexible working hours and a hybrid workplace (40% home, 60% office).
• Health & wellbeing budget of EUR 300 per calendar year, commuting and working-from-home allowances.
• Collective pension scheme, discounts on extra health insurance, on-site health centres and training through Vanderlande Academy.