IT Technician – Hotel Technology Support

About the role

Join NH Collection Hotels & Resorts in Dubai as an IT Technician, providing technical support and maintaining the hotel's information systems, hardware, software and network infrastructure to ensure seamless operations for guests and staff.

Key responsibilities

• Provide first‑line technical support for hardware, software, network and system issues.
• Install, configure and maintain desktops, laptops, printers, mobile devices and other IT equipment.
• Support hotel applications such as property management system (PMS), point‑of‑sale (POS), guest Wi‑Fi, IPTV, key‑card and telephony solutions.
• Monitor network connectivity and ensure reliable operation of all hotel technology services.
• Create and manage user accounts, access rights and email accounts.
• Perform routine system maintenance, software installations, updates and security patches.
• Maintain an accurate IT asset inventory and documentation of equipment and licences.
• Coordinate with vendors and service providers for maintenance and technical support.

Required skills

• Hardware support and troubleshooting.
• Software installation, configuration and patch management.
• Network troubleshooting and monitoring.
• Desktop, laptop, printer and mobile device setup.
• Hotel‑specific systems support (PMS, POS, Wi‑Fi, IPTV, key‑card, telephony).
• User account and email administration.
• IT asset inventory management.