Key Account Development Controller – Leisure and Commercial Segments

About the role

The Key Account Development Controller will support the growth and management of strategic commercial partnerships for Emirates across marine, cruise, student travel and other key segments. Working closely with account managers, sales teams and regional offices, you will ensure accurate data and insights are available to drive revenue and commercial decisions.

Key responsibilities

• Monitor and analyse performance of key accounts, delivering regular reports, trend analysis and actionable insights.
• Prepare performance dashboards, business reviews and account scorecards to evaluate revenue, market share and profitability.
• Support the development of account strategies by gathering and validating data from sales, pricing, network planning and finance.
• Maintain reporting databases and commercial information repositories to ensure up‑to‑date stakeholder access.
• Assist in preparing commercial proposals, RFP responses and business cases with data and market intelligence.
• Coordinate with regional sales teams to gather account intelligence and ensure reporting consistency.

Required profile

• Degree or Honours (12+3 or equivalent qualification).
• Minimum 5+ years of experience in commercial, sales or related business functions, preferably within the airline industry.
• Strong communication, negotiation and influencing abilities.
• Experience in cross‑functional project management and systems implementation is an asset.

What we offer

• Attractive tax‑free salary in Dubai.
• Travel benefits including flight and hotel discounts worldwide.
• Opportunity to work in a fast‑paced, multicultural environment.
• Access to Emirates’ employee lifestyle resources and the vibrant Dubai city experience.