Key Account Manager

About the role

The Key Account Manager will drive strategic relationships with JD.com’s most important clients, ensuring their needs are met while delivering profitable growth. You will act as the primary liaison, shaping solutions that align with client objectives and JD.com’s supply‑chain capabilities.

Key responsibilities

• Identify and develop high‑value client opportunities, building long‑term partnerships.
• Design and present customized supply‑chain solutions, including cost modeling and pricing strategies.
• Lead bidding processes, negotiate contracts, and oversee project execution.
• Monitor project quality, profitability, and payment timelines, coordinating cross‑functional teams to resolve issues.
• Gather market trends, competitor intelligence, and client feedback to produce analysis reports.
• Drive product and model innovations to strengthen JD.com’s competitive edge.
• Oversee project team roles, improve processes, and mentor talent to sustain organizational performance.

Required profile

• Proactive mindset with a strong focus on client satisfaction.
• Excellent analytical and problem‑solving abilities.
• Ability to coordinate across multiple functions and manage complex projects.
• Strong communication and negotiation skills.

Required skills