Lead Consultant - Client Success (CPX)

About the role

This role serves as a trusted cybersecurity advisor and strategic client success lead, driving customer success and service value across a portfolio of managed security services clients. It acts as a bridge between client stakeholders and MSSP delivery teams, ensuring service performance matches client objectives and business priorities. The position also provides technical leadership within the Client Success function, supporting complex escalations and continuous improvement.

Key responsibilities

• Manage a client portfolio as the primary Client Success point of contact, building relationships with security leaders, SOC managers, IT leadership and executive sponsors.
• Lead operational service reviews, governance meetings and executive steering committees, presenting performance, trends, risks, KPIs and improvement initiatives.
• Advise on SOC, SIEM, MDR, EDR/XDR, Threat Intelligence, Threat Hunting, Exposure Management and Incident Response, translating technical outcomes into business insights.
• Act as escalation point for complex issues, support major incident communications and incident bridges, and coordinate resolution across teams.
• Analyse service performance, incident trends, detection coverage and escalation patterns to recommend improvements.
• Coordinate with SOC, Threat Intelligence, Incident Response, Engineering and Service Delivery teams, and mentor team members.

Required profile

• Minimum 8 years of cybersecurity experience, including managed security services, SOC leadership, technical account management or equivalent client-facing cybersecurity roles.
• Bachelor's degree in Cybersecurity, Information Security, Computer Science, Information Technology, Engineering or a related discipline.
• Relevant industry certifications are highly desirable.

Required skills

• CISSP certification.
• MSSP operations, SOC, MDR, SIEM, EDR/XDR, Threat Intelligence, Threat Hunting, Exposure Management, Incident Response and MITRE ATT&CK.
• Service governance, stakeholder management, executive communication, incident management, relationship management, negotiation and presentation.