Lobby Hostess

About the role

Join AccorHotel’s Ras Al‑Khaimah property, a stylish hotel known for its avant‑garde design and luxury experience. As a Lobby Hostess you will be the first point of contact, greeting guests, providing assistance and ensuring a welcoming atmosphere in the lobby.

Key responsibilities

• Welcome all guests upon arrival and provide a warm, professional greeting that sets the tone for their stay.
• Answer guest inquiries, give clear directions and recommend hotel facilities or local attractions to enhance their experience.
• Maintain a polished and professional presence in the lobby at all times, reflecting the hotel’s brand standards.
• Liaise with the Front Office and Guest Relations teams to coordinate guest needs and ensure seamless service.
• Monitor lobby activity, observe any issues and report concerns promptly to management for swift resolution.

Required profile

• High school diploma or equivalent is required.
• Previous experience in customer service or hospitality is preferred, demonstrating ability to interact with guests.
• Strong communication skills combined with a positive, polished appearance are essential.