Maintenance Engineer - CCTV

About the role

Presight, an Abu Dhabi-based big data analytics company, is hiring a Maintenance Engineer for its CCTV team. The engineer keeps enterprise video-surveillance services available and performing well, covering field maintenance, CCTV and VMS engineering, infrastructure support and service reliability. The role spans the full lifecycle, from design review and deployment through testing, commissioning, preventive and corrective maintenance, incident response and continuous improvement.

Key responsibilities

• Lead preventive, corrective and condition-based maintenance of enterprise IP CCTV and VMS/CVMS environments, and monitor camera availability, recording continuity, live view, playback, storage health and system recovery.
• Diagnose faults in cameras, recording and streaming services, management servers, storage, network switches, UPS systems and virtual machines, and coordinate service restoration during major incidents.
• Design and maintain service health checks, dashboards, alert rules, event correlation, service maps and operational reports; track service-level indicators for availability, recording continuity, playback, retention and recovery.
• Validate camera and VMS operability (ONVIF, RTSP, H.264/H.265, time sync, authentication, events and analytics) and review designs, test procedures and vendor submissions before handover.
• Investigate complex incidents, prepare root-cause analyses and known-error records, and plan maintenance windows and technical changes while protecting video coverage and recording continuity.
• Maintain inventories, firmware and software baselines, licensing records, configuration backups and support matrices, and automate validation, log collection and availability reporting.
• Prepare SOPs, troubleshooting guides, test reports, as-built documentation and handover packs, train project, operations and field teams, and comply with QHSE, business continuity, information security and privacy policies.

Required profile

• Bachelor's degree in IT, computer engineering, electronics, telecommunications, electrical engineering or a related field; an associate degree may be considered with substantial relevant experience.
• Minimum 5 years of experience in CCTV, VMS, physical-security integration, infrastructure operations, site reliability or a comparable mission-critical environment.
• Hands-on experience designing, configuring, testing, commissioning and troubleshooting enterprise IP CCTV and VMS solutions.
• Ability to lead or coordinate technical workstreams across project and operations teams, and to coordinate vendors, contractors, field teams, infrastructure teams, operations personnel and customers.

Required skills

• CCTV/VMS platforms such as Honeywell, Huawei, Dahua, Hikvision, Hanwha, Genetec or Milestone.
• IP networking: TCP/IP, VLANs, routing, switching, firewalls, certificates, QoS, IGMP, DNS, NTP, DHCP, VPNs.
• Video protocols: ONVIF, RTSP, RTP, HTTP/HTTPS, H.264/H.265.
• Server and virtualization: Windows Server, VMware, Active Directory, RAID, backup and disaster recovery.
• Reliability: SLI/SLO, availability measurement, capacity planning, failover and recovery.
• Security: system hardening, least privilege, patch and firmware management, vulnerability remediation.

What we offer

• A competitive remuneration package with healthcare, education support and leave benefits.
• An open, diverse and inclusive culture with a global vision.
• High-impact projects and access to resources for continuous growth and learning.