Manager, Customer Solutions Centre - Co-Badge Credit

About the role

Mastercard is looking for a Manager, Customer Solutions Centre within Go-To-Market and Product Commercialization, Credit and Consumer Value Proposition (CVP), based in Dubai. The role leads the commercialization, go-to-market and growth of a co-badge credit portfolio in the UAE, defining product tiers, CVPs, pricing and interchange inputs, driving issuer adoption and supporting the launch and scale-up of co-badged credit card programs.

Key responsibilities

• Define the co-badge credit product strategy, roadmap, tier architecture, pricing/CVP inputs and interchange approach with Business Development and central product teams, and monitor adoption, spend behaviour, profitability and portfolio performance.
• Design differentiated CVPs across mass, affluent, premium and ultra-premium tiers, covering travel, lounge access, dining, entertainment, rewards, cashback, digital/e-commerce, insurance and protection, and build business cases and ROI assessments for new benefits.
• Act as product lead for partner engagement, coordinating joint product development, launch plans, governance forums and market expansion.
• Work with issuing banks on customized propositions, advising them on segmentation, rewards, pricing, benefit optimization and launch strategies.
• Lead end-to-end commercialization of co-badge credit products, support go-to-market strategies for issuers and merchants, and create sales enablement materials, product guides and competitive analyses.
• Manage relationships with central product, Cardholder Services, partnership, account management, loyalty and services, and finance and pricing teams, and influence senior internal and external stakeholders.
• Define product KPIs, track portfolio growth, new card issuance, spend, activation, revenue and benefit utilization, and report regularly to leadership.

Required profile

• Deep understanding of consumer credit card products, portfolio economics, rewards and loyalty programs.
• Experience developing and managing premium and mass-market card propositions.
• Demonstrated ability to build product strategies, business cases and commercialization plans.
• Proven track record of launching and scaling payment or card products.

The role is on a sales incentive plan with enablement, volume-based and revenue-based targets, and includes corporate security responsibilities.