Manager – Learning & Development

About the role

Wynn Al Marjan Island is seeking a Manager – Learning & Development to lead the design, delivery and continuous improvement of learning programs for its upcoming luxury resort. The role will ensure that all training aligns with Wynn’s brand standards and prepares staff for operational excellence.

Key responsibilities

• Execute annual learning priorities and operational plans set by senior L&D leadership.
• Lead end‑to‑end management of programs within the assigned L&D pillar, ensuring high‑quality facilitation and guest‑experience alignment.
• Supervise and develop Assistant Managers, Executives and Coordinators, handling scheduling, deployment and performance coaching.
• Design, update and maintain program content to meet departmental, regulatory and compliance requirements.
• Monitor program performance using LMS data, dashboards, learner feedback and operational KPIs, and implement improvements.
• Ensure compliance with mandatory training, audit readiness and documentation standards.
• Partner with operational, People & Culture and other stakeholders to diagnose training needs and deliver targeted solutions, including pre‑opening training waves.
• Contribute to learning technology enhancements, digital content utilization and LMS governance.

Required profile

• Bachelor’s degree in Hospitality, Business, Human Resources, Education or a related field.
• Minimum of 3 years progressive Learning & Development experience, preferably in luxury hospitality or large‑scale operations.
• Proven ability to lead teams, manage projects and deliver high‑impact training programs.
• Strong analytical mindset with experience using data to drive learning improvements.

Required skills

• Proficiency with Learning Management Systems (LMS).