Mandarin-Speaking Operations Assistant

About the role

A growing e-commerce business is looking for an organized, detail-oriented Operations Assistant to coordinate with suppliers in Asia and keep daily operations running smoothly. The role works closely with management and reports directly to the CEO. It can be based in Dubai or done remotely.

Key responsibilities

• Communicate daily with suppliers and factories in Mandarin via WeChat, email and phone to place orders, confirm stock and follow up on production and delivery timelines.
• Request samples, quotes, product photos and specifications, compare pricing across suppliers and negotiate prices, minimum order quantities and lead times under management's guidance.
• Resolve issues involving delays, product quality, incorrect items and returns.
• Support the purchasing process from order placement to shipment, track orders and deliveries, and help keep product listings, stock levels and product details accurate on the online store.
• Translate product information, supplier messages and documents between Mandarin and English, and assist with quality checks by reviewing supplier photos and videos.
• Maintain supplier, order, quote and invoice records in Excel, prepare weekly reports for the CEO and draft professional emails and documents in Word and Outlook.
• Travel to Asia, including China and Hong Kong, several times a year for supplier meetings, factory visits and sourcing trips; travel costs are covered by the company.

Required profile

• Excellent written and spoken Mandarin, and good written and spoken English.
• Strong organization and attention to detail, able to manage multiple orders and deadlines.
• Punctual, reliable and able to work independently.
• Right to work in the UAE and willingness to travel to Asia with a valid passport and the ability to obtain visas.
• Advantageous: Cantonese, e-commerce or purchasing experience, familiarity with WeChat and Shopify, and experience with quality checks or import/export documentation.

Required skills

• Microsoft Office, especially Excel (formulas, filters and tables), Word and Outlook.
• WeChat for business communication and online store platforms such as Shopify (advantageous).

What we offer

• Salary of AED 3,500-4,500 per month, depending on experience and negotiable.
• The chance to work directly with the CEO and grow into a larger purchasing or operations role.
• Flexible work arrangements: Dubai-based or remote.
• Company-covered travel costs for business trips.

To apply, send your CV through LinkedIn or by email, including your relevant experience, languages spoken, notice period or availability and current location.