MICE Sales Executive

About the role

Park Hyatt Dubai is looking for a Sales Executive to generate and develop group and event business across assigned market segments. The role focuses on proactive sales, account development, enquiry conversion and relationship management to meet revenue targets while keeping secured business aligned with the property's commercial objectives and luxury positioning.

Key responsibilities

• Prospect and generate new MICE and group business opportunities within assigned segments to meet revenue and profitability targets.
• Carry out proactive sales activities such as sales calls, client visits, virtual meetings, prospecting emails, site inspections, hotel tours and networking.
• Build relationships with corporate clients, Destination Management Companies, event agencies, travel planners and other intermediaries.
• Support the team with account development, client follow-ups and targeted sales initiatives.
• Prepare proposals, quotations, presentations and contracts, and follow up enquiries and tentative bookings to improve conversion.
• Maintain regular contact with existing clients to encourage repeat business and referrals.
• Research emerging markets, new accounts and niche segments, and monitor competitors, pricing, promotions and the destination's exhibition and conference calendar.
• Keep accurate records of sales activities, client profiles, enquiries, quotations and contracts in CRM, Envision and lead-tracking systems.
• Use knowledge of Opera and reservation systems to check room availability, room types and group blocks.
• Ensure quotations, contracts and commercial terms comply with policy, and coordinate with Revenue, Events, Reservations and operations on confirmed business.
• Gather feedback after group stays and events and resolve outstanding matters.

Required profile

• Bachelor's degree or diploma in Hospitality Management, Sales, Marketing, Business Administration, Events Management or a related field.
• Minimum 1-2 years of experience in MICE sales, group sales, event sales, business development or account management, preferably in a luxury hospitality setting.
• Good understanding of the MICE sales cycle, from prospecting and enquiries to proposals, contracting and conversion.
• Excellent communication, presentation, negotiation and relationship-management skills, with strong organization and a proactive, commercially focused approach.

Required skills

• Proficiency in Microsoft Office and CRM or hotel sales systems; experience with Opera, Envision or similar platforms is preferred.
• Knowledge of the property's accommodation, meeting facilities, services, financial objectives and destination offerings.