NOC Engineer - Telecom and Construction Site Monitoring

About the role

XAD Technologies is looking for a proactive, detail-oriented NOC Engineer to monitor telecom and construction site operations, track network and system performance, manage incidents and coordinate with field teams so that issues are resolved on time. The role covers real-time monitoring, reporting, technical coordination and compliance with operational procedures, SLAs and KPIs.

Key responsibilities

• Monitor live site status through NOC systems, dashboards and monitoring tools, and track project progress, connectivity, alarms and alerts; coordinate with field engineers, supervisors and subcontractors and follow up on site activities.
• Identify, record and report faults, failures and service interruptions, escalate critical incidents, track resolution and keep accurate records of downtime and corrective actions.
• Prepare daily, weekly and monthly reports on site status, outages and work progress, and maintain work orders, alarm and incident logs.
• Provide basic technical support to field teams, monitor NOC tool availability and coordinate with IT and Network teams to fix connectivity problems.
• Follow SOPs and escalation matrices, support SLA and KPI compliance, help plan preventive maintenance and keep stakeholders informed.

Required profile

• Bachelor's degree or diploma in IT, telecommunications, electronics or a related field.
• 2-4 years of experience in NOC operations, network monitoring or telecom/construction project coordination.
• Preferred certifications: CCNA, CompTIA Network+ or equivalent.
• Ability to work under pressure and in rotational shifts if required.

Required skills

• Network monitoring tools such as PRTG, SolarWinds or Zabbix.
• Fiber-optic networks, telecom infrastructure and civil works.
• Microsoft Office, especially Excel, and reporting tools.
• Incident management, fault tracking and escalation procedures.