Operations Manager - Retail

About the role

PlaceUp is looking for an experienced Operations Manager to oversee day-to-day retail operations in Dubai. The role ensures smooth store performance, operational efficiency and achievement of business targets. It is a full-time, on-site position.

Key responsibilities

• Oversee daily operations across multiple retail stores.
• Manage and support Store Managers and retail teams.
• Monitor sales performance, KPIs, budgets and operational targets.
• Ensure compliance with company policies, procedures and operational standards.
• Drive improvements in processes, productivity and customer experience.
• Manage staffing, scheduling, performance and team development.
• Coordinate with merchandising, marketing, HR, finance and supply chain teams.
• Monitor inventory, stock availability, replenishment and stock movement.
• Conduct regular store visits and ensure high standards of visual merchandising, cleanliness and customer service.
• Prepare operational reports for senior management, address issues and implement corrective actions.
• Support the opening of new stores and implementation of operational processes.

Required profile

• 5+ years of experience in retail operations, including an Operations Manager or similar role.
• Strong experience managing multiple stores and large retail teams.
• Ability to work in a fast-paced, target-driven retail environment.

Required skills

• Understanding of retail KPIs, inventory, staffing and store operations.
• Leadership, problem-solving and communication skills.
• Analytical and organizational abilities.