Performance Management Officer

About the role

The Performance Management Officer will support the design, implementation and monitoring of performance management processes across NAFFCO, ensuring that objectives, KPIs and review cycles are consistently applied and aligned with organisational goals.

Key responsibilities

• Coordinate the full performance management cycle, including objective setting, mid‑year reviews and annual appraisals.
• Assist managers and employees in developing clear, measurable objectives and KPIs that reflect departmental and corporate targets.
• Monitor completion of reviews, follow up on deadlines and maintain accurate, confidential performance records.
• Prepare dashboards, reports and analyses for senior management, highlighting trends, gaps and improvement opportunities.
• Review performance data for accuracy, resolve discrepancies and provide guidance on policies, procedures and system usage.

Required profile

• Bachelor’s degree in Human Resources, Business Administration, Management, Organisational Psychology or a related field.
• 2–4 years of experience in performance management, HR analytics or a similar role.
• Proven experience coordinating appraisal cycles, setting objectives and KPIs, and preparing HR reports.
• Ability to handle confidential information and translate data into actionable insights.

Required skills

• Experience with HR information systems.
• Familiarity with performance management platforms.