Physical Security Officer – Airport Pass Management

About the role

The Physical Security Officer will ensure that all employees, contractors and visitors obtain the required airport passes in a compliant, timely, and efficient manner. This role supports the operational and business objectives of Dubai Air Navigation Services by managing pass applications and maintaining security standards.

Key responsibilities

• Assist applicants in completing airport pass applications and gathering supporting documentation.
• Verify that all documentation complies with current policies and statutory obligations.
• Maintain up‑to‑date knowledge of pass application procedures and update internal processes accordingly.
• Liaise with police, airport pass offices, airport authorities and applicants to track applications and communicate progress.
• Manage databases, files and trackers to ensure data integrity and audit compliance.
• Handle telephone inquiries professionally and redirect calls as needed.
• Adhere to information security policies and attend related awareness sessions.
• Perform additional duties as directed by senior management.

Required profile

• Minimum 2 years experience in data processing and administration.
• Knowledge of online/manual government pass application processes.
• Understanding of airport security requirements and physical access control.
• Aviation industry experience is preferred.

Required skills

• Data processing
• Administration and management processes
• Online/manual government pass application processes
• Physical access control
• Airport security requirements