Protocol & VIP Receptionist

About the role

Amana Healthcare, a long-term care and rehabilitation provider in the Middle East and GCC and part of the M42 network, is hiring an Officer, Protocol & VIP Services. The role covers pre-registration, registration, scheduling, patient identification, cash collections and insurance eligibility, and ensures VIP and protocol guests, patients and their families receive priority and a smooth, timely healthcare experience.

Key responsibilities

• Greet and welcome patients and perform positive identification on arrival
• Print and place wristbands where applicable
• Collect insurance cards and demographic data and enter them into the Electronic Medical Records (EMR)
• Secure treatment signatures such as general consent forms and provide patients with a copy of their rights and responsibilities
• Register patients accurately and verify insurance eligibility
• Validate scheduled procedures and out-of-pocket responsibility, and check Emirates ID
• Route unauthorized procedures to the insurance officer and ensure compliance requirements are met so claims billing is correct
• Maintain a professional, courteous attitude with patients, physicians, staff and visitors

Required profile

• Vocational or technical education
• 2+ years of similar experience; a Bachelor's degree can substitute for 2 years
• Attention to detail and analytical, problem-solving skills
• Ability to communicate with patients in a culturally sensitive way
• Fluent reading, writing and speaking of English
• Must be a UAE national