Quality Assurance Executive, UAE National

About the role

Support the delivery of consistent, compliant, and high‑quality customer service by reviewing interactions across voice, email, and digital channels. Conduct quality evaluations, document findings and share clear feedback to drive improvements.

Key responsibilities

• Review customer interactions across multiple channels and complete quality evaluations.
• Document findings, share feedback and identify common gaps requiring coaching, training or process improvement.
• Contribute to enhanced customer experience, service quality and adherence to SOPs and regulatory requirements.

Required profile

• High school diploma or equivalent; diploma or certification in customer service, quality or business is a plus.
• 2‑3 years experience in customer service, contact centre operations or quality assurance.
• Strong written and verbal communication, attention to detail and basic analytical skills.
• Ability to provide clear, respectful feedback and handle confidential information.

Required skills

• Working knowledge of Microsoft Excel and Office applications.
• Understanding of contact centre KPIs, QA scorecards and complaint handling.