Receptionist

About the role

The Receptionist will be the first point of contact for guests and visitors at Rixos Bab Al Bahr, ensuring a welcoming and efficient experience. You will manage front‑desk operations, handle phone inquiries, and support administrative tasks while adhering to safety and service standards.

Key responsibilities

• Deliver high‑quality customer service and follow all safety protocols.
• Manage the flow of guests through the reception area, answering and forwarding incoming calls.
• Process managed‑care plans and obtain required documentation from insurance providers.
• Provide accurate information to guests and schedule appointments, follow‑up visits, and classes.
• File patient/guest records daily and prepare files for the next day’s appointments.
• Monitor order status, inform guests of arrivals or delays, and maintain a tidy reception area.
• Receive, sort, and distribute mail and deliveries; maintain office supply inventory.
• Participate in mandatory communication meetings.

Required profile

• Experience as a Receptionist, Front Office Representative, or similar role (preferred but not mandatory).
• 0‑2 years of related experience or relevant training.
• Strong customer service and organizational abilities.
• High school diploma or equivalent.
• Additional foreign language skills (e.g., Russian or German) are an asset.

Required skills

What we offer

• Supportive, multicultural work environment with career growth opportunities.
• Competitive salary and duty meals (breakfast, lunch, dinner, midnight snack, coffee breaks).
• Vacation tickets, medical insurance, and other hotel‑provided benefits.
• Training to international luxury standards.