Regulatory Remediation Analyst (UAE National)

About the role

This role sits within GCOO Regulatory Projects and supports delivery of regulatory remediation and control uplift initiatives. It supports central bank regulatory remediation requirements by contacting customers to obtain missing or updated identification documents and ensuring customer records are accurately updated in the bank's core banking systems. The analyst manages assigned remediation cases end-to-end, provides clear customer communications, maintains strong internal controls and ensures timely closure.

Key responsibilities

• Manage assigned regulatory project deliverables and workstreams end-to-end, meeting milestones and timelines
• Maintain project artefacts such as plans, decision logs and evidence repositories for audit and regulatory scrutiny
• Monitor remediation delivery health (ageing, slippage, blockers) and escalate at-risk items with recovery actions
• Take ownership of client maintenance and servicing, including ad hoc client queries and escalations
• Perform customer ID outreach (calls, emails, letters as approved) and update customer static data and ID details in the core banking system
• Maintain case notes, documentary evidence and audit trails, and keep accurate trackers and dashboards
• Communicate clearly with customers about document requirements and timelines, and liaise with Relationship Managers, Operations, Compliance/Financial Crime and KYC/CDD teams

Required profile

• Graduation degree, essential for a UAE visa and work permit; foreign degrees need attestation and equivalency
• Typically 1-3 years' experience in banking operations, client servicing, remediation or KYC support
• Experience in operations, client servicing, remediation or KYC/CDD support with strong attention to detail
• Confident written and verbal communication, ability to manage several cases at once and meet deadlines under pressure

Required skills

• Understanding of KYC/CDD concepts and identification documentation
• Exposure to core banking/static data maintenance and/or client data platforms
• Quality assurance, exception handling and structured case management