Relationship Manager - SME Remedial

About the role

Rak Bank is looking for a Relationship Manager to manage a portfolio of stressed, delinquent and restructured SME relationships. The goal is to maximize recoveries, minimize credit losses and improve portfolio quality through customer engagement, remedial account management, restructuring support, collections and recovery, while complying with the Bank's credit policies, risk frameworks and regulatory requirements.

Key responsibilities

• Manage and support SME customers in the past due, restructured and remedial segments, assessing their business performance, cash flow and repayment capacity
• Act as the main liaison between customers and Credit, Collections, Operations, Legal and Compliance, supporting meetings, debt counselling and repayment negotiations
• Follow up on overdue accounts and develop remediation, restructuring and recovery strategies for distressed accounts
• Gather financial information for restructuring assessments, monitor repayment plans and escalate delinquent accounts and high-risk situations
• Review the portfolio periodically, prepare account review notes and restructuring recommendations, and monitor delinquency trends, covenants and customer conduct
• Support customer classification, provisioning and regulatory reporting, and prepare management reports and portfolio trackers
• Collaborate with Credit Risk, Legal, Collections, Operations and Compliance, and contribute to initiatives that improve portfolio quality and recoveries

Required profile

• Bachelor's degree in Finance, Accounting, Business Administration, Economics or a related discipline
• Professional qualifications in Credit, Risk Management or Banking are an advantage
• 7-10 years of banking experience, preferably in SME Banking, Credit Risk, Collections, Recoveries or Remedial Management
• Experience handling delinquent, restructured and non-performing accounts, and a proven track record in collections, recoveries, restructuring and negotiations
• Strong analytical skills, knowledge of regulatory requirements and credit policies, and UAE banking experience is highly preferred

Required skills

• Understanding of SME lending products, credit assessment and risk management
• Remedial account management and recovery strategies
• Microsoft Office and portfolio reporting tools