Remote Arabic Customer Support Specialist

About the role

We are looking for a detail‑oriented Remote Arabic Customer Support Specialist to provide professional, timely assistance to Arabic‑speaking customers. You will handle inquiries across email, chat, and phone, ensuring a positive experience at every touchpoint while supporting the growth of our organization.

Key responsibilities

• Respond to customer inquiries in Arabic (and English when required) via email, chat, or phone, providing accurate product and service information.
• Troubleshoot and resolve common issues, identify root causes, and guide customers through solutions.
• Escalate complex or sensitive cases to the appropriate internal teams.
• Document all interactions in the CRM system, track open cases, and follow up to ensure timely resolution.
• Maintain communication standards, handle complaints with empathy, and flag recurring issues for continuous improvement.
• Collaborate with internal teams, participate in training sessions, and stay updated on product changes and policies.

Required profile

• Fluent in written and spoken Arabic with good English proficiency.
• Strong communication, interpersonal abilities, and a customer‑focused mindset.
• Ability to multitask in a fast‑paced environment and work independently from a remote location.
• Reliable high‑speed internet, a quiet professional workspace, and a personal computer or laptop.

Required skills

• Experience with CRM systems.
• Proficiency in email and chat communication tools.

What we offer

• Competitive compensation with performance‑based incentives.
• Flexible remote working schedule.
• Comprehensive training and onboarding support.
• Opportunities for career growth within the customer support team.
• A supportive and collaborative remote team environment.