Reservations Agent – Full‑Time
The Ritz-Carlton Hotel Company, L.L.C. · Dubai
Job description
About the role
The Reservations Agent will handle all reservation requests, changes, and cancellations for The Ritz‑Carlton in Dubai, ensuring guests receive accurate information and exceptional service.
Key responsibilities
- Process reservation requests received by phone, fax, or mail and verify room availability and rates.
- Explain guarantee, special rate, and cancellation policies to callers and document special requests.
- Input and manage reservation data, including complimentary rooms, employee discounts, and travel‑agent rates.
- Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
- Maintain professional appearance, confidentiality, and compliance with all company policies.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work experience required.
- Ability to lift, carry, push, or pull objects up to 10 pounds.
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Published 1 hour ago
Expires 2 weeks from now
6 views · 0 interested
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The Ritz-Carlton Hotel Company, L.L.C.
Dubai