Reservations Agent – Hospitality (Full‑time)

About the role

The Reservations Agent will manage all room reservation enquiries through telephone, fax, email and internet, ensuring timely and accurate responses that meet company standards. The role supports both customer satisfaction and revenue generation for the hotel portfolio.

Key responsibilities

• Answer and process reservation requests across multiple channels.
• Provide information on rates, packages and promotions.
• Follow reservation scripts and email etiquette guidelines.
• Maintain accurate records and update reservation systems.
• Contribute to operational, financial and quality performance targets.

Required profile

• Minimum 1 year experience in rooms reservations, preferably in a call‑centre environment.
• High school diploma required; a college degree in Hotel Management or related field is preferred.
• Certificate in Telephone Skills and Customer Service is an advantage.
• Strong sales and administrative abilities.
• Good command of business English and basic computer knowledge.

Required skills

• Sales and customer‑service techniques.
• Administrative and record‑keeping skills.
• Computer literacy for reservation software.

What we offer

• Opportunity to work with a leading global hospitality brand.
• Professional development in a dynamic, multicultural environment.
• Full‑time, on‑site position in the United Arab Emirates.