Retail Customer Service (Arabic & English) – Ajman

About the role

We are seeking a proactive Customer Service Executive fluent in Arabic and English to join our e‑commerce team in Ajman. The role focuses on delivering exceptional support across multiple channels while driving sales through abandoned‑cart recovery and upselling.

Key responsibilities

• Handle inbound and outbound calls, WhatsApp, email, live chat and social media inquiries professionally.
• Contact customers with abandoned carts to recover sales and increase conversions.
• Process order changes, cancellations, refunds and provide accurate product information.
• Upsell and cross‑sell products, retain customers by offering suitable alternatives.
• Coordinate with warehouse, logistics and e‑commerce teams to resolve order issues.

Required profile

• 2–3 years of experience in customer service, call centre or e‑commerce support.
• Fluent in spoken and written Arabic and English.
• Strong sales, negotiation and problem‑solving abilities.
• Ability to multitask in a fast‑paced environment and work under pressure.

Required skills

• WhatsApp Business
• Shopify or similar e‑commerce platform
• CRM systems (e.g., Gorgias, Zendesk, Freshdesk)
• Microsoft Office and Google Workspace

What we offer

• Competitive salary (AED 4,000 per month) with visa and medical insurance.
• Career growth opportunities and professional development programs.
• Supportive work environment within a leading luxury e‑commerce company.