Rooms Intern

About the role

A hotel in the Accor network, located in Business Bay, Dubai, is looking for a Rooms Intern. The intern supports the Front Office and Housekeeping teams in day-to-day guest service and room operations, learning hotel procedures while helping deliver a good guest experience.

Key responsibilities

• Assist the Front Office team with daily operational activities and welcome guests professionally and friendly.
• Support check-in and check-out procedures under supervision, and help with guest inquiries and general hotel information.
• Learn reservation procedures and room allocation processes.
• Assist Housekeeping in keeping rooms clean and well presented, and learn room inspection and cleanliness standards.
• Help coordinate room status between Housekeeping and Front Office, and monitor room amenities, linen and guest supplies.
• Identify and respond to guest needs under supervision, and learn about service recovery and professional communication.
• Take part in departmental briefings and operational training sessions.

Required profile

• Currently pursuing or recently completed a diploma or bachelor's degree in Hospitality Management, Hotel Management, Tourism or a related field.
• Strong verbal and written communication skills in English.
• Genuine interest in hotel operations and guest services, with a positive attitude and willingness to learn.
• Good interpersonal, organizational and teamwork skills, and professional appearance and grooming.
• Ability to work in a fast-paced environment and flexibility to work shifts, weekends and public holidays.
• Previous hotel experience is an advantage but not mandatory.

Required skills

• Basic computer skills and familiarity with Microsoft Office applications.