Senior Account Manager – Open Ended Fund Administration

About the role

The Vice President / Senior Account Manager – Open Ended Fund Administration is a senior client‑facing and people‑management position responsible for delivering high‑quality fund administration services to a portfolio of open‑ended hedge fund clients. You will act as the senior escalation point, ensure regulatory and operational excellence, and lead teams across Dubai and Apex Global Support Centres.

Key responsibilities

• Serve as the senior point of contact for assigned clients, managing complex matters, expectations and escalations.
• Oversee end‑to‑end delivery of client deliverables, including NAV calculations, transfer agency activity, audit coordination, regulatory reporting and client‑specific reporting.
• Ensure consistent adherence to Apex policies, procedures, service standards and regulatory requirements across all engagements.
• Identify opportunities to enhance client service delivery and add value through process improvements or expanded service offerings.
• Provide expert oversight and review of fund accounting activities such as portfolio reconciliation, fee calculations (management, performance, equalisation), capital activity and expense accruals.
• Address sub‑standard work promptly and implement corrective actions to meet Apex and client expectations.
• Assess operational, regulatory and reputational risks, taking accountable action to mitigate issues and escalating when necessary.
• Support SSAE 18 / SOC control implementation and ongoing compliance in coordination with internal and external auditors.
• Lead and develop teams across Dubai and Apex Global Support Centres to ensure accurate, timely and compliant outcomes.

Required profile

• Proven experience in fund administration or fund accounting, preferably with open‑ended hedge fund structures.
• Strong client relationship management skills with the ability to handle complex escalations.
• Demonstrated people‑leadership experience, capable of guiding and developing multi‑location teams.
• In‑depth knowledge of regulatory requirements and risk management in the fund services industry.
• Commercial awareness and ability to contribute to business growth and efficiency.

Required skills

• Fund accounting and NAV calculation
• Portfolio reconciliation
• Fee calculation (management, performance, equalisation)
• Transfer agency and capital activity processing
• Regulatory reporting
• Audit coordination
• SSAE 18 / SOC compliance